KBM Group Improves Productivity by 60% with inContact
KBM Group’s contact center is a Business Process Outsourcer (BPO) that provides custom services to their clients. With inContact, they are able to bring on new clients with confidence. Their competitive advantage includes inContact’s security, flexibility, real-time reporting, ease of use, and the ability to integrate systems. In the first year of using inContact, KBM Group was able to increase productivity by 60% and decrease their cost-per-contact by 42%.